Frequently Asked Questions

Q :  How much is shipping?  

A :  All orders over $49 ship for free. Orders under $49 ship for a flat rate of $9.99.  

Q :  How will my order be packaged?  

A :  We believe in responsible packaging, and makes a point to reuse all like-new packing materials.  Whenever possible, we choose eco-friendly & recycled packaging options in order to reduce shipping waste.

Q :  When will my order ship?

A : We work with a number of international brands and selectively source from them, which means our orders may take a little longer to arrive. Most orders will arrive within 1-2 weeks being placed.  We are a small shop - but work hard to get your order out as quickly as we can, and will let you know if there is going to be a delay.  You will receive an email with tracking information as soon as your order has shipped.  

Q :  What if there is an issue with my order?  

A :  If you have any problems placing or receiving your order, please email us at [ ] - we're happy to help!

Please note :: we cannot be responsible for orders shipped to an incorrect address that we were provided, so please double check your shipping address before you place your order, as it is not possible to redirect orders shipped via USPS.

Q :  What if I need to return or exchange my online order?  

A :  We want you to be happy with your purchase!  Online (shipped) purchases of new, unused items can be returned for exchange or refund within 14 days of purchase.

All online returns require a Return Authorization number.  To receive a Return Authorization number, please email us at shop.wagbone@gmail.com with your name, order number, and reason for return.  We will reply with your RA number and detailed instructions on processing your return.  Please note that we do not offer pre-paid returns, you will be responsible for return label cost.  Please do not return items directly to vendor.

Q :  Can I return or exchange a sale item?  

A :  All sale purchases are final sale, and cannot be returned or exchanged.